TMCnet News
OKI extends print support services contract with Capita Managed IT Solutions(M2 PressWIRE Via Acquire Media NewsEdge) OKI, one of the UK's leading business-to-business printer brands, has extended its print support services contract with Capita Managed IT Solutions for three years and now includes the Republic of Ireland. Capita will provide field services to Great Britain and Ireland for OKI, including a break/fix printer warranty, and managed print service calls. Additional services under the new contract will include audits, installations, end-user training and the roll-out of projects. The new contract will ensure OKI's clients receive a swift and timely response from printer engineers with the right skills and knowledge to be able to resolve issues efficiently and effectively. Capita's scale means OKI's clients will be able to benefit from a consistently reliable availability of printer services. This partnership supports OKI's global strategy to outsource support and logistics wherever possible, to help it reduce costs, maintain efficiency and focus on increasing its sales and market share. The extension follows an existing contract which was signed in August 2011. Graham Lowes, marketing director, OKI said: "Over the course of this partnership, Capita has proven it has a reliable and effective delivery capability. "Extending this contract is a reflection of the confidence we have in Capita's ability to help us achieve real savings while continuing to provide a consistent service for our clients." Ed Brown, managing director, Capita Managed IT Solutions said: "Capita has built up a strong partnership with OKI, delivering business solutions which improve efficiency and allow OKI to pass those benefits on to its customers. "Capita has a proven track record in managed print services to public, private and third sector businesses and this extension will provide a valuable opportunity to extend our presence into the Republic of Ireland." Media enquiries only: Capita press office Simon Coughlin Tel: 020 7654 2192 or 020 7654 2399 (out of hours) Email: [email protected] Elizabeth Lee Tel: 020 7654 2169 or 020 7654 2399 (out of hours) Email: [email protected] Capita Managed IT Solutions Capita Managed IT Solutions is a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors. Capita Managed IT Solutions works in partnership with its customers to gain a deep understanding of their organisation and then creates a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is Capita's ultimate goal. Capita Managed IT Solutions is part of Capita IT Services. For more information, visit www.capita-mits.co.uk Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With 64,000 people at over 400 sites, including 73 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2013 revenue of 3.9 billion. Further information on Capita plc can be found at: www.capita.co.uk Elizabeth Lee Media relations manager Capita Group press office 020 7654 2169 07834 603024 Out of hours 020 7654 2399 [email protected] Twitter: @CapitaPress . (c) 2014 M2 COMMUNICATIONS |